Refund Policy

Overview

We want every member of the Functional Wellness Collective to feel confident about their membership. This policy describes when and how refunds are issued for paid subscriptions.

Subscription Billing

All paid memberships (Rooted, Grow, Thrive) are billed on a recurring basis — monthly or annually depending on the plan you choose. Your billing date is shown on your Account page.

Subscriptions automatically renew at the end of each billing period. You can cancel at any time from your Account page. Cancellation stops future charges; access continues through the end of the current paid period.

General Refund Policy

We do not offer refunds for partial billing periods or for subscription time that has already passed. If you cancel mid-cycle, you retain access through the end of that cycle, but no refund is issued for the unused portion.

[Owner review needed] — Confirm whether a 7-day or 14-day satisfaction window applies for new members. If a satisfaction guarantee is offered, state the terms here.

When Refunds Are Issued

We will issue a full or partial refund in the following situations:

• You were charged in error (duplicate charge, incorrect plan amount).
• A technical failure on our end prevented you from accessing your paid membership for an extended period (more than 48 hours) and we were unable to resolve it.
• [Owner review needed] — First-month cancellation window, if applicable.

To request a refund, contact us at the contact page or through Account → Help & Support within 30 days of the charge in question.

Annual Plans

[Owner review needed] — Specify whether annual plans are eligible for a pro-rated refund if cancelled early, or whether they are non-refundable after a certain period. Example: “Annual plans cancelled within the first 14 days are eligible for a full refund. After 14 days, annual plans are non-refundable.”

Coaching Sessions

[Owner review needed] — Specify refund or rescheduling policy for individual coaching sessions purchased or booked through the platform.

How to Request a Refund

To request a refund, contact our support team within 30 days of the original charge. Include your account email address and a brief description of the issue. We will respond within 1–2 business days.

Changes to This Policy

We may update this policy from time to time. The updated date at the top of this page reflects when it was last revised. Continued use of the platform after a policy update constitutes acceptance of the new terms.